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Qantas chaos due to IT glitch, leaving stranded Aussie passengers furious


Thousands of Qantas passengers have had their travel plans thrown into disarray by a nationwide computer glitch.

Furious travellers on packed planes were stranded on tarmacs across the country on Sunday night, desperate to get home in time for the working week.

Cabin crew told passengers the airline is working to fix the technical issue but that flights can’t take off until the system is back up and running.

Many other frustrated travellers were stuck in airport lounges, desperate for answers as to when the would be able to board.

‘Any update on your international computer outage impacting every single flight from departing???? Sitting on fully packed plane on tarmac for 90mins for 2hr is pretty ridiculous!’ one grounded traveller fumed on Twitter.

Qantas passengers across the country were stranded on planes sitting on tarmacs and in airport lounges due to a computer issue on Sunday night (stock image of Qantas planes)

The computer glitch has also impacted flights trying to take off across New Zealand

The computer glitch has also impacted flights trying to take off across New Zealand

Another passenger waiting to board added: ‘Well it just gets better from Qantas. They just announced to the whole lounge that there is a ‘nationwide IT issue’ and that everyone should wait in the lounge until further notice. Gulp.’

The computer glitch has also affected Qantas flights across the Tasman trying to take off in New Zealand.

‘Still waiting at 7pm to leave on my Qantas plane from Auckland that was meant to leave at 5.40. Paperwork still has to be signed off,’ one traveller wrote. 

Other travellers complained about their weekend plans being thrown into chaos by the glitch.

‘I hate to join the pile-on, but your incapacity to stick even loosely to your schedule has cost me several hours today. Dudes, it’s not that difficult!,’ one woman tweeted.

Asylum Seeker Resource Centre chief executive Kon Karapanagiotidis was also caught up in the chaos while trying to head to the nation’s capital for Monday’s sitting of parliament.

‘On my way to Canberra tonight (if our Qantas flight ever leaves),’ he captioned a photo with a colleague waiting in the airport lounge.

‘It may have been quicker to drive to Canberra then wait for to get us there. Two hours late and counting. The poor staff of Qantas, the handful still left with a job that we can see anywhere in the airport, doing their very best in trying circumstances.’

Cabin crew on flights waiting to take off  broke the news to frustrated passengers about the lengthy delays of up to two hours (stock images of a packed Qantas plane)

Cabin crew on flights waiting to take off  broke the news to frustrated passengers about the lengthy delays of up to two hours (stock images of a packed Qantas plane)

Hundreds of passengers spent hours in airport lounges waiting to board delayed flights

Hundreds of passengers spent hours in airport lounges waiting to board delayed flights

Qantas has confirmed there was a computer glitch, which has since been resolved.

But the airline warned of flow on effects which has resulted in delayed flights.

It added at least a dozen flights have been delayed but stressed there have been no cancelations.

The latest saga to hit Qantas reignited calls for its boss Alan Joyce to stand down. 

‘Surely Alan Joyce finally needs to go. He’s managed to ruin one of my favourite companies,’ one man commented.

The latest blunder comes on the back of a tough year for the airline, with travellers reporting long delays, lost luggage and problems with customer service.  

Qantas has cut more flights from its schedule as the airline is plagued with industrial disputes, understaffing, poor organisation, cancellations and delays as furious passengers share their horror experiences of travelling with the national carrier.

Asylum Seeker Resource Centre chief executive Kon Karapanagiotidis (left with a colleague) was among the thousands of passengers affected on Sunday night

Asylum Seeker Resource Centre chief executive Kon Karapanagiotidis (left with a colleague) was among the thousands of passengers affected on Sunday night

The news prompted Qantas Domestic and International CEO Andrew David to issue an on-air apology and vow to do better in the future.

‘Let me start by saying an apology to all your listeners. We are the national carrier, people have high expectations of us, we have high expectations of ourselves and clearly over the last few months we have not been delivering what we did pre-Covid,’ he told 2GB’s Ben Fordham last week.

Mr David confirmed Qantas had ‘reduced some of our flying this month’ and was ‘planning to do the same next month’ amidst ‘operational pressures’.

Frustrated passengers took to social media to vent their frustration

Frustrated passengers took to social media to vent their frustration

Qantas insists the issue has been resolved but warned off delays on Sunday night

Qantas insists the issue has been resolved but warned off delays on Sunday night

Airport chaos shows no signs of ending as baggage handlers ramp up threat of strike – with Qantas slamming the move as a ‘terrible, terrible thing’ for travellers

Qantas says striking baggage handlers are doing a ‘terrible, terrible thing’ to Australians after walking off the job over current working conditions.

Employees from the Dubai National Air Travel Agency (dnata), an Emirati business which offers airport services including ground handling, are set to walk off the job after talks over increased pay have stopped.

A damning memo has revealed the safety fears of airport ground crew bosses during the current mayhem, which has seen foreign workers shipped in to help. 

The CEO of Qantas Domestic and International Andrew David used the opportunity to lash out at the workers, who he said were betraying the Australian public.

‘We don’t know what action will be taken … but (a strike) will be a terrible, terrible thing if after two years of Australians being locked up and families wanting to see each other and friends and people wanting to travel and business,’ he told Sunrise on Wednesday morning.

The Trade Workers Union (TWU) told Daily Mail Australia the proposed strike was a result of ‘chronically overworked’ crews who were having to hold up the system because of severe understaffing. 

A TWU spokesperson said dnata picked up contracts for ground work at Qantas after the airline cut staff, including at Sydney, Melbroune and Brisbane.

‘Chronically overworked ground crew at aviation company dnata will today apply to the Fair Work Commission to hold a vote on strike action over the company’s attempt to push through an agreement that gives pay cuts to experienced workers and below award minimum conditions,’ the spokesperson said.

Qantas say striking baggage handlers are doing a 'terrible, terrible thing' to Australians after walking off the job over current working conditions

Qantas say striking baggage handlers are doing a ‘terrible, terrible thing’ to Australians after walking off the job over current working conditions

The TWU claims the laying off of skilled staff for unskilled labour has led to ‘unsafe’ conditions for travellers and the strike was necessary to find a common ground.

‘Ground crew have warned dnata that chronic understaffing, airport chaos and safety incidents will only get worse if the company doesn’t offer secure jobs at higher rates to attract and retain workers,’ a spokesperson said.

‘A recent staff memo from dnata said unsafe behaviour had led to aircraft and equipment damage, telling workers they’re not allowed to use the term ‘under the pump’ when things go wrong.

‘There have been several safety incidents around Qantas aircraft since ground work was outsourced across the country, including belt loaders crashing into planes, locking pins left in landing gear and incorrect weight information given to pilots before take-off.’ 

The CEO of Qantas Domestic and International Andrew David used the opportunity to lash out at the workers, who he said were betraying the Australian public

The CEO of Qantas Domestic and International Andrew David used the opportunity to lash out at the workers, who he said were betraying the Australian public

Employees from the Dubai National Air Travel Agency are set to walk off the job after talks over increased pay have stopped

Employees from the Dubai National Air Travel Agency are set to walk off the job after talks over increased pay have stopped

A strike among Dnata workers would threaten to bring almost all international air travel to a halt with airlines virtually unable to operate out of Sydney, Melbourne and Brisbane airports. 

Mr David dismissed safety fears and said the airline would always put safety first even if it meant flights were delayed as a result – but apologised for the current chaos.

‘We know we’ve got more work to do,’ he told Nine’s Today show. 

‘I absolutely accept that people hold us to a higher standard. We hold ourselves to a higher standard. 

‘And we haven’t been meeting those standards. I apologise to all your viewers because we are working hard on that. 

‘We are seeing improvements – our mishandled baggage rate is almost at where it was pre-Covid Our call center rate is better than it was pre-Covid.

‘Our cancellation rates are better or getting close to where they were pre-Covid. We know we’ve got more work to do on our on time performance. It is improving.’

Travel chaos at airports is set to worsen as baggage handlers prepare to strike after pay deal talks ground to a halt and another crippling security issue hits check-ins

Travel chaos at airports is set to worsen as baggage handlers prepare to strike after pay deal talks ground to a halt and another crippling security issue hits check-ins

Emirates-owned dnata is the third party ground crew firm used by 20 airlines, including Qantas, Etihad and Singapore Airlines, after many axed their own staff during the pandemic.

But dnata has now told their crews to ignore pressure from airline staff to work faster or cut corners after a series of incidents and accidents in the past fortnight.

Handlers buckling to demands to rush their work had caused ‘aircraft damage’ and ‘serious damage’ to ground crew transport, according to the leaked memo to staff.

‘The expression ‘Under the pump’ needs to be removed from our collective vocabulary, especially where it is used to try and explain unsafe behaviours,’ the memo read, as reported by the Daily Telegraph.

Workers claim poor pay and conditions have left airports critically understaffed and the situation won’t improve unless more secure work and better wages are brought in.

The Transport Workers Union is now set to apply to the Fair Work Commission to vote for a strike after talks with management collapsed.

Union bosses claimed the proposed pay deal would leave experienced staff facing pay cuts and wages below the award minimum.

They claim Dnata brought in extra workers from the Philippines to ease the crisis but refused to allow local part-time workers to do extra shifts or create more full-time jobs.

‘Rather than lift standards or guarantee workers more hours in their contracts, Dnata tried to bring in overseas workers at great expense,’ said TWU national secretary Michael Kaine.

‘Workers successfully knocked back that plan, but are now faced with the likelihood of having to take strike action to achieve fair pay increases and job security.’

Dnata catering staff are also on the verge of separate strike action over pay, which they claim is below award rates for some employees.

Technical issues and early morning fog on Monday meant travellers had to wait outside the terminal as huge queues formed

Technical issues and early morning fog on Monday meant travellers had to wait outside the terminal as huge queues formed

Huge lines formed outside the terminal that then traced into the building on Monday

Huge lines formed outside the terminal that then traced into the building on Monday 

There were similar scenes at Sydney Airport on Monday when early morning fog and tech issues saw hundreds forced to queue up outside the terminal.

The airport apologised on Monday and said a technical issue caused one of its security lanes to stop operating.

‘We’re so sorry for the inconvenience. A technical issue has meant we’re temporarily operating one less security lane than normal in T2. We are working with airlines to get everyone on their way, thank you for your patience,’ the airport tweeted.

Travellers said trying to board their flights on Monday was a ‘total nightmare’.

‘Worst security queue I’ve seen in 30 years of travel,’ one tweeted with a photo of a line stretching several hundred metres long.

‘I’ll probably be in the queue to get through security longer than I’m in the air,’ said another.

‘I’m in the car park standing in the line for security check in. I reckon I’m about an hour away from actually getting though. Travel actually sucks,’ a third said.  

 

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